TAYLORED TOURS’ TERMS AND CONDITIONS
IMPORTANT. PLEASE UNDERSTAND THAT YOU ARE AGREEING TO ALL OF THESE TERMS WHEN YOU PLAN YOUR TRAVEL, BOOK ANY KIND OF TRAVEL WITH US OR WHEN YOU BOOK OR GO ON TOURS AND EXCURSIONS.
VACATION CONFIRMATION / PARTICIPANT AGREEMENT/ ACCOUNT INVOICE: Thank you for choosing to partner with Taylored Tours. To ensure that you understand the conditions of your vacation and its components, please review all of these policies and procedures completely. It is your responsibility to read these conditions prior to making a payment. Providing payment constitutes your complete understanding of all terms and conditions pertaining to your travel arrangements.
SERVICE AGREEMENT: By booking with Taylored Tours, you will receive personalized, concierge assistance before, during and after travel. Our travel coordination services include confirming your reservation details, processing payments with your booked travel supplier and confirming all travel arrangements prior to your departure. If you are booked as part of a group, our services also include coordination at the group level. Should you need assistance during travel, we will provide assistance or direct you to the appropriate on-site contact for additional help. Part of our personalized, concierge service includes electronic travel documents, sent to the lead passenger on each booking approximately two weeks before travel. It is the travelers responsibility to review the documents and communicate details to other members in their party.
NON-DISCRIMINATION POLICY: We are committed to creating a culture that reflects the diversity of our clients. With that goal in mind, we encourage our employees and our partners to understand, accept and celebrate differences among people. We welcome everyone and prohibit all discrimination on the basis of race, ethnicity, age, religion, physical ability, sexual orientation, gender identity and gender.
EMAIL-OPT IN: By booking a trip with Taylored Tours, you consent to receiving emails from us. If you would like to be removed from our marketing emails, please use the link in that email to Unsubscribe or contact us for assistance.
EXCURSIONS/ACTIVITIES TERMS & CONDITIONS
Taylored Tours, LLC (“Taylored Tours”) utilizes third party tour and excursion operators (“Operators”) for tours and shore excursions (“Excursions.”) All Excursions are subject to cancellations or changes without prior notice.
Operators reserve the right to deny participation to any Customer based upon criteria they may establish. Taylored Tours does not own, control or operate any kind of transportation company or service, or any Operator. These Operators are owned and operated independently of Taylored Tours and there are no joint ventures or other co-sponsored or jointly operated activities between Taylored Tours and any Operator.
Taylored Tours is not responsible for any negligent act, omission or failure to act on the part of the Operator and Taylored Tours is not liable for any alleged negligence in selecting the Operator or offering its products. There are no representations or promises made by Taylored Tours that in any way take precedence over these General Conditions.
Customer assumes 100% of the risk of participating in the Excursion and agrees that it will not bring any type of action against Taylored Tours for any injury or damage that occurs in connection with the planning, selection or operation of any Excursion. To the full extent permitted by law, and in consideration of being allowed to participate in the Excursion, Customer releases Taylored Tours and its agents, representatives, employees, directors and officers, and waives any rights it may have against said parties for damages or claims arising from or in any way connected with Customer’s participation in the Excursion. Excursions leave rain or shine unless otherwise notified by the Operator.
GENERAL TERMS. These terms apply to all travel booked or offered by Taylored Tours and to all causes of action Customer may have against Taylored Tours. These terms and guest’s rights shall be governed and interpreted by the laws of, and any cause of action brought exclusively in the jurisdiction of, the country in which the cause of action arises; if in the United States, it shall exclusively be the federal and state courts. Customer hereby agrees to waive any right it may have to a jury trial and further agrees that to the extent any damages are recoverable against Taylored Tours, those damages are limited in amount to the amount paid by the Customer to Taylored Tours for the travel bookings. These terms apply to Customer, to anyone to whom Customer assigns a booking and to any minors or others over whom Customer has authority to contract. By bringing a minor on an Excursion, or by booking travel for a guest, Customer is representing that it has the authority to bind the minor or the guest and Customer will defend and indemnify Taylored Tours for any damages recoverable by the minor or the guest.
ADDITIONAL TERMS AND CONDITIONS
Please thoroughly read your your email and invoices. The addressee of the email will be the only recipient of invoices and is solely responsible to convey all information to all listed passengers. Passenger names must reflect full legal names as appears on passenger’s valid passport. Notify your travel advisor immediately if any corrections are needed. Suppliers may charge substantial fees plus applicable fare increases for any name changes. (For immigration and customs purposes it is essential that this information is accurate. Boarding airplanes or cruise ships may be denied if the information is inconsistent.) There is risk of cancellation by the supplier if the final payment is not received on time. Be aware that cancellation penalties may apply prior to the final payment date.
AGENCY DISCLAIMER: Cindi Taylor, Taylored Tours, LLC, an independently owned and operated agency, acts solely as a general booking agent on behalf of the customer, for the purpose of processing bookings and reservations with various cruise lines and travel suppliers. Cindi Taylor, Taylored Tours, LLC, has no control over the travel suppliers, the fares charged for services, their policies and procedures, change in itineraries, the scheduling of their services, or their methods of providing services. Therefore, Cindi Taylor, Taylored Tours, LLC, shall not be liable or responsible, and is released of responsibility and liability, for any delay, inconvenience, loss or damage for personal or property injury, to any Passenger resulting from breach of contract or any acts or omissions on the part of any travel supplier, cancellation of any service by a travel supplier, any refund due from a travel supplier, any terrorist activities, civil or labor unrest, mechanical or construction defects or failures, diseases, local laws, climatic conditions, COVID-19 or any other cause.
TRAVEL SUPPLIER POLICIES: Travel suppliers’ brochures contain important information. Please read travel suppliers’ policies concerning cancellation penalties . It is each passenger’s responsibility to have all required documentation, including but not limited to: (1) government issued birth certificate and photo ID, or (2) valid passport and/or visa. Passports are recommended for all travel. All passengers assume full responsibility for inquiring and confirming passport, visa, vaccination, other entry requirements, safety and security conditions of destinations to be visited. The “Taxes” category on the Travel Invoice includes air taxes, port taxes, departure fees, government fees and fuel surcharges if applicable. These costs are imposed by the suppliers and airlines and are subject to change until time of departure. Cindi Taylor, Taylored Tours, LLC, has no control over these taxes and fees and should they increase your invoice will reflect this increase.
RESERVATION NAMES AND CONTACT INFORMATION: For international travel, the name on your reservation must match your passport exactly (first, middle, last, Jr., Sr., etc.), no exceptions. We also must have your complete and accurate contact information to finalize your reservation. Taylored Tours is not responsible for disruptions in your travel plans or a declination in service due to travelers providing incorrect or delayed information.
GROUPS: Taylored Tours cannot be held responsible for the decisions of the lead guest(s) should they choose to cancel or reschedule their group. If the lead guest(s) cancels or reschedules their event, all rooms booked will be subject to the terms of the cancellation or reschedule. These changes may include, but are not limited to, changes to travel dates, room category availability, rate increases, cancellation policies, and payment deadlines. Changes to the group made by the lead guest(s) do not change the Refund Policy. To protect your travel investment, we highly recommend purchasing an insurance policy.
FORCE MAJEURE: Taylored Tours shall not be responsible for, and shall make no refund for, events beyond its control, such as, without limitation, acts of God, strikes, acts of war, terrorism or civil disturbance, government restrictions, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire, or for acts or omission of Third Parties or other parties not under the control of Taylored Tours and all similar events outside our control.
Suggested reference materials for passport, visa, health requirements as well as travel advisories:
Note that this is not a comprehensive list of reference sites and is provided solely for your convenience. These sites are owned and operated by third parties who may alter the URL at any time without notice.
TRAVEL INSURANCE: Travel insurance provides protection in the event the trip is cancelled due to specified circumstances, as well as medical expense and baggage loss. Insurance is highly recommended and is to be purchased at the time of deposit. I further understand and acknowledge that Cindi Taylor, Taylored Tours, LLC, has no control over the associated supplier/s policies which, in addition to applicable law, will solely govern any cancellation, rebooking, and refund related to these travel arrangements. I also understand and acknowledge that the purchase of travel insurance is highly recommended and that coverage for circumstances such as these depends on the specific policy I purchase. Should I elect to obtain coverage, the travel insurance policy obtained by me to cover these travel arrangements will dictate any coverage for financial loss resulting from these circumstances. Taylored Tours is not an insurance agent and cannot provide recommendations for, comment on, or endorse any specific coverage. We can provide you with quotes and information directly from the tour company, cruise line, or 3rd party insurance company that we work with. All questions about coverage, claims, etc. should be directed to the insurance provider.
TYPES OF ROOMS - Room classifications and amenities vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the specific amenities offered at the time of your stay. We do our best to keep you informed, but Taylored Tours makes no guarantee that its descriptions and photographs are an exact representation of the particular rooms offered. Special requests, such as bedding preferences and room location can be communicated to the hotel prior to your arrival, but these requests are up to the hotel to honor. Taylored Tours is in no way responsible for granting or confirming special requests like this.
TOURIST TAXES: Many hotels in certain regions may impose a tourist tax which is generally not included in the travel costs provided by Taylored Tours. Such charges are directly managed by the hotels and local municipalities in line with their policies and as such, they are beyond the control and responsibility of Taylored Tours. Taylored Tours encourages clients to familiarize themselves with these potential charges and consider them when planning their budget for their travel. Taylored Tours cannot anticipate these costs and therefore cannot include them in our travel service offerings nor can we be held responsible for informing or updating clients about these additional charges before travel. It is the responsibility of the traveler to be aware of and settle these charges, where applicable, directly with the hotel during their stay.
YOUR CONDUCT: Each Passenger is expected to act responsibly and adhere to all behavior guidelines established by our local suppliers. We and our local suppliers reserve the right to remove you from any trip if you endanger yourself or others. In any such case, there will be no refund.
CORONAVIRUS COVID-19 Release, Assumption of Risk, Waiver of Liability & Indemnity Agreement:
The 2019 Novel Coronavirus* (COVID-19, “Coronavirus”) is a known and rapidly evolving pandemic that is affecting travel worldwide, with continued spread and impacts expected.
By booking this travel, you are acknowledging and are fully aware of the current global Coronavirus COVID-19 virus outbreak, the current travel restrictions, and inherent risks involved if choosing to travel.
You understand that it is your responsibility to have travel insurance to ensure you have coverage for all medical needs and trip cancellation, but understand that concerns or fear of travel is not a covered reason for cancellation relating to the Coronavirus/ Covid-19 and will be denied. You hold Taylored Tours harmless for the election to not purchase travel insurance or any denial of claim by travel insurer as it relates to Covid-19 or any other claim under the policy.
Travel insurance generally only covers unforeseen events. Most insurers classified COVID-19 as a 'known event' late January 2020. Please note that most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place. I understand that I am bound by the terms of the insurance policy as it relates to Coronavirus/Covid-19.
By booking your travel, you are aware of the travel warnings, travel restrictions and rules and understand the risks, and accepting of these and know that Taylored Tours will not be held responsible for any travel restrictions, death, illness, cancellations by suppliers, hotels, airlines, cruise. You agree to hold Taylored Tours harmless for any financial penalties or fees imposed by the by suppliers, hotels, airlines, cruise lines, tour agencies or any other travel provider due to cancellations or postponements due to Covid 19 and you agree not to institute a credit card dispute or “charge back” to Taylored Tours for said penalties or fees.
It is your responsibility to be aware that additional screening procedures and restrictions may take place at airports and in public areas. You are aware that these restrictions may include mandatory face coverings and/or temperature checks in airports, hotels, cruise ships, trains or other means of transport.
You acknowledge that Immigration restrictions may be put in place before or during your travels that may impede my ability to enter or exit my destination as planned.
It is your personal decision to travel and is doing so with full knowledge of current travel recommendations and travel restrictions with regards to the Coronavirus COVID-19 and takes full responsibility for your actions with regards to this.
PASSPORTS: Everyone, including children and infants, MUST have a VALID passport book to travel internationally (not Passport Card!). Failure to comply will result in denial of boarding, no refund, no exceptions. Taylored Tours is not responsible for passports in any way. Most international destinations require that your passport be valid for 6 months beyond your return date. PASSPORT CARDS ARE NOT VALID
FOR TRAVEL INTERNATIONALLY VIA AIR. For information regarding passport applications or renewals, please visit the U.S. Department of State website (www.state.gov)
TRAVEL RESTRICTIONS AND DESTINATION REQUIREMENTS: It is the traveler’s complete responsibility to check and verify any and all passport, visa, vaccination, or other entry requirements of your destination(s). Passengers with prior criminal convictions are responsible for ensuring that they are not restricted by the laws of the country to which they are traveling. For example: Passengers with DUI/DWI convictions may be prohibited from traveling to Canada. Passengers traveling without proper documentation or meeting destination requirements may be denied boarding or entry to an international destination and will not be entitled to a refund.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Taylored Tours is not responsible for lack of compliance to provide proper documentation to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
AIRLINE TICKETS: If Taylored Tours books your airline tickets, please note that your airfare is always name specific, 100% non-refundable and subject to individual airline penalties/fees (see insurance section). Taylored Tours does not recommend and does not book Basic Economy fares. Air prices do not include baggage fees, early boarding fees, seat assignment and/or upgraded fees. Travelers understand that they are responsible for their seat selection, including any fees for upgraded seat assignments.
AIRLINE POLICIES: Taylored Tours is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. It is the traveler’s responsibility to know and understand their airlines current travel policies and regulations. Flight details including departure times are always subject to change by the airlines. It is the travelers’ responsibility to check in for the flight 24 hours in advance and reconfirm all gates and times. It is also the travelers’ responsibility to arrive at the airport on time; we recommend arriving no later than two (2) hours prior to your scheduled flight departure time. We are required by law to tell you that federal law forbids the carriage of certain hazardous materials aboard the aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety.
TRANSFERS: Please note that all transfer services purchased through Taylored Tours are non-refundable. Any flights that are delayed or cancelled resulting in a missed transfer are not the responsibility of Taylored Tours. Should you be unable to meet the arranged transfer time, it is the client's responsibility to communicate this change to the transfer company directly. Any subsequent decisions in regard to waiting times, potential rescheduling, or associated charges, are determined solely by the transfer company. Taylored Tours holds no responsibility for any adjustments or fees that may occur due to changes in transfer arrangements.
ADA: Pursuant to the Americans with Disabilities Act (the ADA), Taylored Tours seeks to accommodate disabled travelers to the extent possible and consistent with your travel supplier’s offering. Passengers are required to advise Taylored Tours of their accessibility requirements prior to booking in order for us to determine if reasonable accommodations are available. Taylored Tours will endeavor to accommodate special access needs, but does not guarantee that it will be able to do so in all cases.
CANCELLATION POLICIES: ALL DEPOSITS AND PAYMENTS ARE 100% NON-REFUNDABLE UNLESS OTHERWISE NOTED! Please consider Travel Insurance to protect your vacation investment. In the unfortunate incident that a traveler needs to cancel their reservation, cancellation requests must be received in writing and sent to your travel advisor via email. Upon receipt, we will review and reply with a confirmation of your cancellation. A cancellation confirmation will be provided to the traveler for any potential travel insurance claims.
CHANGES TO RESERVATIONS: Any changes made to your existing room reservation are subject to the current rates, promotions, and terms at the time of change. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change in the per-person occupancy rate. If a traveler makes changes to their reservation, an administrative processing fee of $100 per person will be assessed in addition to travel supplier fees. This processing fee is to cover our time spent processing your reservation change. This fee is per change and will double to $200 per person for changes made within 30 days of travel.
FINAL PAYMENT: The final payment must be received by the due date. Payments are made automatically on your due date. If you wish to change the form of payment you must communicate with your travel advisor to ensure payment is made before the due date. If payment is not received by the due date, your reservation is subject to cancellation. Taylored Tours is not responsible for cancellations due to payments made after the due date.
LATE FEES: Final payments not received prior to the due date above will incur a $50 late fee. Payments that are greater than 14 calendar dates late will be charged an additional, incremental $50 late fee. All reservations are subject to cancellation and hotel penalties as described above if final payment is not received on the due date. Late fees are not covered by the travel insurance and are always non-refundable.
CANCELLATION FEE: If a trip is completely canceled, travelers will be charged a $200 administrative processing fee per person booked. This is separate and incremental to any fees or penalties levied by the travel supplier and is to cover the time spent processing your booking and subsequent cancellation.
RESERVATION REINSTATEMENT FEE: If a traveler cancels a trip and wishes to have their reservations reinstated, a $50 administrative processing fee will apply. This is in addition to any supplier fees.
DECLINED PAYMENTS: A $15 fee will apply when a card is declined more than three times for a single payment. If you are using a debit card, please confirm that the proposed charge will be within your daily charge limit and transaction limit. Please contact your card issuer for more details.
CREDIT CARD CHARGES: Traveler understands that Taylored Tours has relationships with many travel supplier partners; charges on the client’s credit card statement may appear as Taylored Tours or as the name of a preferred supplier partner. Client understands that he/she shall be liable for any and all charges placed on credit cards in the event such charges are declined or charged back for any reason including any unauthorized or fraudulent use of credit card. Agency shall not be responsible for any losses or damages associated with the fraudulent use of credit card and client shall hold Agency harmless from any and all losses, damages or claims of any kind arising from or connected to the fraudulent use of credit card.
CHARGEBACKS: Trip payments are a binding agreement where you give Taylored Tours approval to charge your card for the approved amount. As such, travelers waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (exception fraud), including a force majeure event, and you agree to refund policies and procedures as outlined in the terms and conditions of your trip. In the event that you attempt without our authorization to chargeback, reverse, or recollect a trip payment already made, we reserve the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection including, without limitation, attorney fees.
ITINERARY PRICING: When Taylored Tours designs vacations for clients, Taylored Tours often utilizes an on-site/tour operator/destination management company (DMC), and everything is done by one contact who is in market/local, has negotiated pricing with well-vetted suppliers and is responsible for ensuring an itinerary that matches exactly what the client wants. Their entire business model is built on their knowledge of a particular destination/product. Pricing wise, clients will receive one lump price - they do not share with clients a ‘menu’ of their negotiated pricing by supplier.
HELPFUL INFORMATION FOR YOUR TRIP:
RESORT CHECK IN: The check in time at most resorts is 3:00pm (local time). If you arrive prior to 3:00pm your room may not be ready. The resort will store your luggage in a secure location on property so you may start enjoying your vacation without delay. Change into something more comfortable and enjoy a nice lunch, swim in the pool, walk along the beach, etc. until you are notified that your room accommodation is ready for check in.
USING DEBIT CARDS DURING INTERNATIONAL TRAVEL: Your resort or hotel will require a credit card upon check in for any incidentals. We do NOT recommend the use of debit cards for hotel check ins as the hotel will place a “hold” on your debit card that may restrict the use of your funds. This hold can stay on your debit account as long as 10 days post travel. A credit card is recommended for international travel.
RESORT DRESS CODE: Your resort likely has a dress code for some restaurants. Residents of most Caribbean and Latin American countries tend to dress more formally for evening meals. This may be reflected in your resort’s dress code. It is the traveler’s responsibility to confirm specific dress code details for their particular destination. Specifics for your resort or hotel can be found on the resort website. Please ask if you have questions.
SARGASSUM UPDATE: Some beach locations in Mexico and the Caribbean have recently experienced Sargassum seaweed. While Sargassum can be an inconvenience, this natural phenomenon is important to the oceanic ecosystem. Sargassum provides a food source and shelter to a variety of marine and plant species (shrimp, crab, birds, fish, turtles and whales). Three species of sea turtle, some endangered, rely on Sargassum mats as nurseries for their eggs. Sargassum also helps to provide a barrier for beach erosion and can be used as biofuel and landfill. In short, it can be annoying but it is also vital to the ocean landscape that we love. It is a seasonal occurrence and shouldn’t ruin your vacation.
STRAWS: Many cruise lines and resorts are phasing out the use of straws to protect our environment. If a straw is a must-have for your frozen cocktail, pack a few straws in your luggage (bonus points if they are paper straws).
MEXICO TRAVELERS ONLY: The Mexican government has implemented an Environmental City Tax for tourists as follows: Hotels within Riviera Maya- Environmental Tax of approximately $20 Mexican Pesos (approximately $1.10 USD) per room, per night will be charged and can only be collected upon hotel check in. They cannot be paid in advance. Hotels within Cancun and Puerto Morelos- Environmental Sanitation Tax of $30 Mexican Pesos (approximately $1.60 USD) per room, per night will be charged and can only be collected upon hotel check in. They cannot be paid in advance.
HONEYMOON & ANNIVERSARY TRAVELERS: You MUST bring a copy of your marriage certificate to qualify for any complimentary honeymoon/anniversary package (photo copy is recommended). Failure to have such proof of marriage will result in the resort denying these complimentary privileges (if applicable). PLEASE notify your BHDW & BV Travel agent if you are celebrating a Honeymoon or Anniversary so that they can annotate this in your reservation. Typically resort will honor these packages up to 30 days before or after your honeymoon/anniversary date.
CELEBRATING A MILESTONE? Group discounts usually start with just 5 rooms. Celebrate your next birthday, family reunion, anniversary or other milestone in style with a group vacation. Please contact Taylored Tours for more info.
DISCLAIMER OF LIABILITY: Taylored Tours is a travel agency acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects. Taylored Tours shall not be responsible for any weather conditions, tour availability, injuries, damages, or losses caused to any traveler in connection with acts of God, terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, epidemics, pandemics, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, consult the Centers for Disease Control and Prevention. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members. No refund can be made to the customer for unused services, unused transportation, unused sightseeing, unconsumed meals included in the package, (Breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler. These terms and conditions are subject to change without notice.
Copyright © 2020 Taylored Tours - All Rights Reserved.
INDEPENDENT AGENT OF CRUISES & TOURS UNLIMITED
IN JACKSONVILLE, FLORIDA,
A TRAVEL LEADERS NETWORK AFFILIATE AGENCY
FLORIDA SELLER OF TRAVEL REF. NO. ST15578
CALIFORNIA SELLER OF TRAVEL NO. 2090937-50
WASHINGTON UBID NO. 603189022
IOWA REGISTERED AGENCY NO. 1202
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